Frequently Asked Questions (FAQs)
What is Monsaraje?
Monsaraje is an online store specializing in luxury jewelry designs and watches.
Where are the products made?
All our products are designed and produced in the USA.
Are all the items on Monsaraje authentic?
Yes, all products listed on Monsaraje are guaranteed to be authentic. We take pride in offering only genuine luxury items, each meticulously crafted and inspected for quality.
How can I be sure of the quality of the products?
Each piece of jewelry and every watch is carefully crafted by our skilled artisans. We use high-quality materials and adhere to strict quality control processes to ensure our products meet the highest standards.
Do the jewelry pieces come with certificates?
Yes, all our jewelry pieces come with an AGI (American Gemological Institute) certificate, ensuring the authenticity and quality of the gemstones and metals used.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
How long does shipping take?
Shipping times vary based on the destination and shipping method chosen at checkout. You will receive an estimated delivery date when you place your order.
Do you ship internationally?
No, Monsaraje does not currently ship internationally. We only offer shipping within the United States.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to track your order.
How can I contact customer service?
You can contact our customer service team via email at support@monsaraje.com or by calling our number at +1 917-519-7041. Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST).