Store Policies

Shipping

Combine shipping is available for most of our products! Some exclusions apply (ask for a product if it does qualify for a combine shipping).

We have the lowest reduced rate for International shipments (Some Countries do not qualify, ask for a quote).

We do not ship to following countries: Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d’Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela, Russia and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Brazil, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan

To Countries: Israel, Italy, Mexico & Brazil we will ship only via FEDEX. No Exceptions! FedEx rates will vary upon a country. Please, ask for a quote before placing an order!

International buyers are responsible for any incurred charges on import/customs duties & taxes from the country of destination. There are possible delays at the customs of a country of destination. Please, be patient, you will be contacted with the designated carrier.

Return Policy

In order to ensure your total satisfaction, a Customer or a recipient of a gift of Monsaraje products (a “Gift Recipient”) may return Monsaraje products in accordance with the return and exchange policy set forth below. Returns of Monsaraje products that are not in compliance with the conditions and timeframes set forth below may be rejected by Monsaraje and will be sent back to the Customer or Gift Recipient, as the case may be.

16.1. Return Period

Monsaraje creations purchased through the Monsaraje e-boutique or directly by phone through the Client Relations Center may be exchanged or returned for a refund or merchandise credit within thirty (30) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below.

16.2. Return Process

Products that have been purchased on the Platform or through the Client Relations Center may be returned to the Monsaraje e-Boutique distribution center at the following address: RNA Logistics, Attention: E-Commerce Returns, Address : 66 west 47street, #M10, New York, NY 10036. You are also welcome to visit a Monsaraje Retail Boutique in the United States for exchange or boutique merchandise credit. Retail Boutiques can also facilitate the return of product to the Monsaraje E-Boutique or Client Relations Center.

Products that have not been purchased on the Platform or through the Client Relations Center ­may NOT be returned to the Monsaraje e-Boutique distribution center.

If a Customer or Gift Recipient wishes to return a product to the Monsaraje e-Boutique distribution center, then such person must comply with the following steps:

i) Call the Client Relations Center at 1.800.Monsaraje to request a Return Authorization Number (RAN). This number is required prior to returning any product originally purchased from the Monsaraje e-Boutique by Internet or by phone with the Client Relations Center to Monsaraje,

ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return/exchange form,

iii) Include the completed return/exchange form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,

iv) Seal the delivery package and affix the pre-paid delivery label to it,

v) Bring the package to any Fedex location or call Fedex to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Monsaraje and the Customer or Gift Recipient, as the case may be, agree that Monsaraje maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Monsaraje is under no obligation to do so but will take this initiative for the Customer’s or Gift Recipient’s convenience.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment and the FedEx tracking number, and Monsaraje accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Monsaraje e-Boutique distribution center will be eligible for a refund or exchange.

Upon receiving a return, Monsaraje will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

16.3. Conditions to Return a Product

Monsaraje products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Monsaraje box and delivery package, including all accessories and documents. Monsaraje will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to Monsaraje for exchange, merchandise credit or refund.

All returns will be subject to strict Quality Control (QC) by Monsaraje to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Monsaraje will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Monsaraje will proceed with the applicable refund or exchange.

16.4. Refunds and Merchandise Credit

Should a product be returned to the Monsaraje e-boutique distribution center by the Customer or the Gift Recipient, a Customer is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. In no event will a merchandise credit be issued by the Monsaraje e-Boutique distribution center.

Should a product be returned to a Monsaraje Retail Boutique, the Customer or Gift Recipient are entitled to receive a merchandise credit. No refunds will be issued by a Monsaraje Retail Boutique; however, a Monsaraje Retail Boutique can facilitate the return of product to the Monsaraje e-boutique or Client Relations Center. Please allow up to fourteen (14) business days for full refund, if applicable

If a Customer’s return complies with the return policy, Monsaraje will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account no later than fourteen (14) days after receipt of the returned item by the Monsaraje e-Boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

16.5. Exchanges

Customers and Gift Recipients may be permitted to exchange a product purchased on the Platform ­or by phone through the Client Relations Center for another Monsaraje product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery.

Monsaraje will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Monsaraje e-Boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Monsaraje product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

Should a product be returned for exchange to a Monsaraje Retail Boutique, either the Customer or Gift Recipient will be entitled to receive merchandise credit of the price difference, in case the original product is more expensive than the item to be received in the exchange. If the returned product is less expensive than the exchanged item, the Customer or Gift Recipient will be charged the difference in price.

16.6. Defective products

Monsaraje is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Monsaraje in accordance with the return policy. Upon receipt, Monsaraje may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Monsaraje, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

i) Monsaraje may send you the same product in the exact same size, subject to availability,

ii) Monsaraje may propose an exchange for another Monsaraje creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

Only you, as the Customer, may request a refund of the full price of your initial purchase.

Credit Card Payment

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Monsaraje, you will need to contact your card issuer directly to solve this problem, and Monsaraje will not be liable for any delay or non-delivery.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is approved by Monsaraje, and your credit card will be charged the applicable purchase price once your order has shipped. By submitting an offer to purchase Monsaraje products on the Platform or through the Client Relations Center, you expressly authorize Monsaraje to perform such security checks, where Monsaraje deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to authenticate your identity, to validate your credit card, to obtain a credit card authorization and to authorize individual purchase transactions.

Monsaraje takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Monsaraje uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will implement appropriate measures to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Monsaraje is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Product Descriptions

We try to ensure that the information, including product descriptions, dimensions, and colors, provided on the Platform, in advertisements or catalogs or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability, and completeness of such information.